FAQs

Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. During the checkout process, you'll be able to select your country for shipping, and shipping options and costs will be displayed accordingly. 

I couldn't find the answer to my question in this FAQ. What should I do?

If you couldn't find the answer to your question in this FAQ, please don't hesitate to reach out to our customer support team at 'support@thehouseofarabia.com' for assistance. We're here to help! 

How frequently is this FAQ updated?

This FAQ is regularly reviewed and updated to ensure that the information provided is accurate and up-to-date. 

How long does it take to receive my order?

Delivery times vary depending on your location, the shipping method selected, and any potential customs processing. Generally, orders are processed and shipped within 2 working days latest, and delivery typically takes between 3 to 5 working days. 

Can I track the status of my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package during transit. 

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange the item(s) within 14 days of receiving your order, provided they are in unused condition and in their original packaging. Please refer to our Returns & Exchanges page for detailed instructions. 

Are there any additional fees or taxes associated with my order?

The total cost of your order may include shipping fees, taxes, and any applicable customs duties (for international orders). These fees will be calculated and displayed during the checkout process before you confirm your order. 

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, Apple Pay and Google Pay.